Guest Information

We are delighted to have you stay with us at Mantra Nelson Bay. We hope our accommodation offers everything you need and more to have a great stay.

Please do not hesitate to let our reception team know if we can assist in any way to make your stay more enjoyable.

We wish you a fun filled and enjoyable stay here in Nelson Bay.

Let us know your thoughts

We love to hear feedback!

If you have a spare few minutes, we would really appreciate you taking the time to answer our short questions and providing good/constructive feedback. The only way we can improve is to know what you want/need when staying with us!

Again, thank you for choosing to stay with us and we look forward to seeing you again soon.

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Upon check-in, a room account is created for you. Extra services during your stay can be conveniently added to your room account. Guests departing early are requested to settle their accounts on the previous evening. Accounts can be settled by EFTPOS, MasterCard, Visa or American Express - credit card surcharges apply.
Newcastle Airport is located at 1 Williamtown Drive, Williamtown. Phone 02 4928 9800
+61 is Australia's International Country Code. Australia National Area Codes are as follows; 02 for New South Wales & Australian Capital Territory, 03 for Victoria & Tasmania, 07 for Queensland, and 08 for Western Australia, South Australia and Northern Territory. When dialling +61 numbers, the 0 must be dropped from the area code as with the 0 for mobile numbers. When dialling international numbers from Australia, 0011 must be entered before the foreign country code and subsequent numbers.
Complimentary luggage storage is available at Reception.
Major banks are located nearby, with ATMs available in many locations throughout the city. The closest ATM is located at Woolworths Marketown Shopping Centre.
Guest barbecue facilities are available near the pool area. Please see Reception for equipment hire.
There is not a restaurant onsite, however local cafés provide excellent breakfast options within walking distance. Alternatively enjoy the convenience of the in-room kitchen facilities.
Photocopying, scanning and fax services are available at Reception. Fees may apply.
We offer FREE parking for Accor Members. Not a member? Join for FREE! https://bit.ly/3EjMGib Parking is $10 per vehicle per night non members.
The closest pharmacy is Priceline Pharmacy at Marketown Shopping Centre. Open 7 days.
Most major denominations have churches within the Newcastle area. Please contact Reception for directions.
We offer a fully equipped conference room with catering options. Contact Reception to arrange bookings.
If you require a doctor, please contact Reception. The John Hunter Hospital is Newcastle's main hospital, located on Lookout Rd, New Lambton Heights. Phone 02 4921 3000 alternatively use https://www.hotdoc.com.au/find/doctor/NSW/nelson-bay-2315 to find a local General Practioner
Laundry facilities are available onsite for guest use.
Fax and photocopy services are available at Reception. Fees apply per page.
Please familiarise yourself with the fire evacuation plan located behind your room door. In case of fire, do not use the lifts. Proceed to the nearest exit.
Guests have complimentary access to our fitness centre, located near the pool area. Open daily from 6:00 AM to 10:00 PM.
Please see Reception for further information on local car hire companies.
The closest chemist is Priceline Pharmacy at Marketown Shopping Centre, King Street, Newcastle West. Phone 02 4961 3624.
Check-in time is from 2:00pm. Check-out time is 10:00am. For late check-outs please contact Reception. Late check-outs are subject to availability and additional fees may apply.
If you would like to arrange a courier please contact Reception.
We accept EFTPOS, MasterCard, Visa and American Express. Credit card surcharges apply.
Australian electricity voltage is 240V AC 50Hz. International adapters are required for overseas appliances.
For emergencies dial 000 for Fire, Police, or Ambulance.
Faxing and photocopying services are available at Reception. Charges may apply.